In order to set up your online water bills, you need to wait until you receive your first water bill through the post because it has all the information you are going to need on it. Then do the following –
1. Go to web page http://www.hidraqua.es
2. Click on “English” which is in the middle at the top of the screen
3. Then click “virtual office”
4. Click “Registration” and then “Residential customers”.
5. On this page, you have to fill in your details including NIE number, water contract number which you will find at the top right-hand side of your paper copy of the bill and the bill number (number of factura).
6. They will then send you an email with a link to click on. When you click on it, you will be re directed to their website and asked to type in a username and password of your choice.
For your online electricity bills, please do the following –
1. Go to web page: http://www.iberdrola.es
2. Click on the down arrow next to “Castellano”, then click “English”.
3. Then click on “register” on the far right-hand side.
4. On this page, you have to fill in all of your details which appear on your electricity bill. Starting with the supply contract reference number (9 digit number usually on the top right-hand side of your bill) You will also need your NIE number and the last 4 digits of your bank account that you have the direct debit set up with.
5. Once you have all this filled click on “accept” the terms and conditions and send.
6. Next, they send you an email to verify your new virtual account. You will need to click on the link they send you to your email address in order to create a username and password and start accessing your online bills.
For your online Gas Natural Fenosa bill, please do the following –
1. Go to page http://www.gasnaturalfenosa.es
2. Click on “area clientes”, then “acceder”.
3. Then click on “Registrate”.
4. Here you have to enter your email address, create yourself a password, and type in your telephone number and date of birth. Click continue.
5. On the following page, you have to enter your NIE number, select “España” as your country and type in your contract reference number. Click “no” where it asks if you have a personal registration code. Click continue.
6. Finally, enter the last 4 digits of your bank account number used for direct debits, and select whether you want to continue receiving your bill via ordinary post or not. By clicking “si”, you will only receive online bills from now on. By clicking “no”, you will continue to receive paper bills to your property as well as online bills.
7. Now all you have to do is click on the link they send you via email to finish the process of setting up your virtual account.
26 Comments
Lynne Hunt
Please can you help me pay my Fathers Water Bill. I have managed to set up his electricity bill and Community charge on regular international payments but have difficulty paying his water bill as all the telephone numbers I have tried are unable to help. Over the telephone I have been able to pay his bill previously with his address, contract number and my passport number. I do not have the complete ban number on his bills and understand for security reasons this can not be given to me. I don’t want the water cut off but don’t know how to pay this going forward. Contract number 142.720 Re Eric Thomas. Please can someone help me. Thank you