Testimonial on Purchase
I’m writing to you to provide feedback on my recent experiences in purchasing a property in Spain.
We found a property to purchase on a Thursday afternoon. I contacted Spanish Solutions that evening using a contact form on the web site – you were recommended to us by a friend. I visited you the next day, Friday afternoon, and by the time we left Spain on the Monday afternoon you had arranged everything so that I had a Spanish Bank account, an architect had visited the property, the relevant contract was in place and signed, my NIE application was sorted and the initial legal formalities were in place including a visit to the Notary with a translator from your office to complete the POA.
There were no language barriers – as a non-Spanish speaking person it all felt a little daunting but everything was explained to me in English, my questions were answered and I felt totally comfortable and confident with your approach to my purchase. We were buying a repossession and so there was further complications but again everything was explained up front, including additional costs this would incur.
The purchase was completed within a month and with amazing efficiency. I was able to ask questions, get the answers quickly, you made it easy for me to visit you when I needed to sign documents and you answered my questions patiently and clearly.
The only areas that didn’t as smoothly as I hoped were the connection of the gas which was initially overlooked even though I had mentioned this was required on 2 occasions. And, when we had issues in connecting our water supply your team were extremely helpful in communicating with the water company and then a plumber to resolve the issues, I did find it frustrating to be told that I would be contacted with an update at specific times but then I didn’t get the promised updates and I felt that I had to chase constantly for information. I now understand that at the time your team was working hard in the background to help me but at the time I didn’t know what was happening – an email just to let me know that it was being managed would have been great and would have stopped me from pestering you so much!
I am highly satisfied and happy with the service provided by you and the Spanish Solutions team, and I would have no hesitation at all in recommending you to other people. I will certainly use Spanish Solutions again. Thank you very much for all your help and support.
25th August 2016
June 8, 2018
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